Returns & Exchanges

We want you to be completely satisfied with your smart home setup, which is why we offer a 30-day money-back guarantee on all SwitchBot products. If your device doesn't fit your needs, you can return it in its original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our support team via the SwitchBot app or website within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely place the product, along with all original accessories and manuals, into its original packaging to ensure it remains protected during transit.

3

Ship the Package

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing